SnapShot’s VP of Product and Partnership Iris Steinmetz recently took part in techtalk.travel’s podcast titled, "Evolution of the PMS." Moderated by techtalk.travel’s André Baljeu, Iris participated among other hospitality technology experts to discuss the development of property management systems. The participants of the podcast included Daniel Krisch from Oracle Hospitality Solutions, Ulrich Pillau, Founder and CEO of apaleo, and Richard Valtr, Founder of Mews. The panelists discussed the challenges and solutions within the PMS world, AI technology’s role in PMS, and the future of the industry.

From Baby Boomers to Generation Z, travelers of all ages are turning to their smartphones and becoming more tech-savvy when traveling. The more technologically adept travelers become, the higher standards and expectations they have during their travel experiences. Thus, hotel groups are starting to change their hotel offerings, experiences, loyalty programs, business strategies to accommodate the needs of their guests, while maintaining the right level of human touch. 

Hospitality is a fast-paced industry and speed is of the essence for the best performance results. It is vital for hoteliers to ensure their booking pace is high, but which strategies can be done to secure success? 

To depict the importance of controlling, monitoring and strategizing for a successful pace, we have carefully selected a real-life example that could happen to any hospitality organization.