It’s a big week for industry disruptors and I’m talking tech titans and the almighty artificial intelligence (AI). As mentioned in our Data Snaps from earlier this month, tech titans have been making their ways into the hospitality industry, and it’s clear from this week’s happenings that they’re already here. Read on to see what Amazon and Google are up to, which AI trends to watch out for, and how hospitality technology is changing to keep up with the pace.

I know, I know - we’re a little excited about data platforms here at SnapShot, but now we’re not the only ones! As more integrations are occurring between various hospitality technology firms, the emergence of data platforms have become the natural next step. As seen in this article, convergence between central reservation systems (CRS) and property management systems (PMS) is finally happening, allowing for smoother operations in hotels. Now that these main systems are integrating, the converged systems, along with fully documented open APIs will allow for hospitality data platforms to evolve. Data platforms are already here and we’re happy others are jumping on the data platform bandwagon to give hotel technology the push that it needs.

Standing out from the competition is tough for all businesses in any industry. In the increasingly competitive hospitality industry, it’s becoming more and more difficult to sell unique hotel experiences let alone identify yourself as the leading property of your market. We’ll let you in on a little secret of how to stand out from the competition...that’s right, you guessed it. Data and technology not only allow your hotel to run its operations more efficiently and improve revenue management, but they also facilitate wider online distribution channels, provide better, customized guest experiences and improve overall communications internally and externally. Who wouldn’t want to take advantage of all of these benefits?